Quality Assurance
If your organisation is concerned with:
- Providing the best possible service
- Understanding what your customers want
- Knowing how to provide customer focussed activity
- Retaining and developing staff
- Effective planning for the future
Then your organisation will be interested in using a quality assurance programme. There is a range of different ways to approach the question of quality.
If your organisation is looking for external recognition of its work, then Investors in People, Chartermark or similar approaches may be appropriate.
If your organisation simply wants to ensure that the way it works, the systems it uses, the services it offers are of the highest standard, the EFQM Excellence model may be appropriate. The EFQM Excellence Model aims to change the culture of the organisation into one that sees quality as integral to everything it does, and 'quality' becomes part of the mind set of the company.
If your company is thinking about using a 'quality' model to support improvement then contact Mayberry Consultancy Ltd. We will be able to provide you with an overview of quality models available and which is likely to meet the needs of your company and develop a programme that suits your needs.
For more information contact Mayberry Consultancy Ltd.